When we looked into how cannabis point-of-sale systems handle customer "block" or ban features, one thing stood out: they are not all the same, and the differences matter a lot for your privacy. Here's a plain-English comparison, based on each vendor's own public documentation. (For the full background, see our patient-privacy guide.)
The key distinction: within one business vs. across unrelated businesses
IndicaOnline documents a cross-company network block — in its own words, a customer can be blocked "throughout the entire IndicaOnline system," reaching other, unrelated dispensaries when they scan the customer's state ID. This is the most far-reaching version we found.
Dutchie, by contrast, documents a "ban a customer" tool that applies only within a single business's own locations — and an operator can even turn off sharing across its own stores. A business deciding who to serve at its own shops is a very different thing from a flag that follows you to strangers' stores.
For other major systems — Jane, Flowhub, BioTrack, Treez, BLAZE, Cova, and Meadow — we found no public documentation of any cross-company shared block.
An honest caveat
Absence of public documentation isn't proof a feature doesn't exist, and vendors change products. This comparison reflects what's publicly documented, not a private audit. But based on what's public, IndicaOnline appears to be the outlier — the one openly offering a block that crosses company lines.
Why does this matter? Because a within-one-business ban is a normal business decision, while a cross-company network block can brand you at shops you've never visited, with no notice or appeal. If that's happened to you, our removal-letter tool can help, and you can learn how to tell which system your shop uses.